Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Please note that any local taxes and expenses will be payable to your accommodation supplier in resort on check-out. Your experience matters. "Then I was told it was the type of ticket I had and then I was told it was the type of contract they were in with the airline, but they didn't say that at first, they said it was the type of ticket.". You deal with several companies every day and most of those interactions are pleasant. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. We are working hard to administer all refund requests from our suppliers. Packages that include a flight element are financially protected by the ATOL Payment. We will of course assist you with this if you wish - please contact Customer Services. A few examples of issues this amazing product can handle include: Visit DoNotPaytoday to learn more about this incredible new way to manage your life. Sunderland, Totally hassle-free and very much appreciated. We are working hard to administer all refund requests from our suppliers. Worst Travel agent award goes to Hays Travel. But Air France said the ticket was digital and you can change the surname, and even change a person on the booking, up to 72 hours before you travel. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. It may be necessary to reconfirm your flight with the airline prior to departure. In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. There are, however, some exceptions. Sharon added: "At first Hays Travel said the reason for charging that price was because my ticket had been printed. A cancellation invoice can be issued upon request should you require one for insurance purposes. scheme. Nobody offers you more Service + Value + Choice. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. This will vary for each individual airline. Even if some firms are being slow to refund customers though, your right to a refund is clear: With most cancelled flights, you're due a full refund within seven days. The ATOL protection does not apply to all holiday and travel Portugal, https://www.gov.uk/browse/citizenship/passports. hays travel refund. Where we are package organiser WebWelcome to Hays Travel Learning and Development HUB. It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. scheme. 10. WebUnfortunately, your shopping bag is empty. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. Complaints It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. We will issue the refund within 14 days of receiving the cancellation invoice from your supplier, however at present this is taking up to 6 weeks. demonstrate your COVID-19 vaccination status through the NHS app. Packages that include a flight element are financially protected by the ATOL "MoneySavingExpert.com will be compiling a full, detailed report of travel firm behaviour, with both the ratings and people's experiences, and sending the findings to the Government's Departmentfor Business, Energy and Industrial Strategy, as well as the Competition and Markets Authority.Martin Lewis, founder of MoneySavingExpert.com, said:"This is a tough time for the travel industry. Please note that this may be required even if you have been vaccinated. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. We realised our customers were concerned about two things: health and safety, and financial security. Yes, you need a passport to travel and will be prevented boarding if you do not have one. "ATOL fee" (see Where we are package organiser below) When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. We are a Member of ABTA, membership number J3665. It makes you feel so humble. Except where we act as package organiser (see Where we are package organiser below), we accept no liability for any changes or cancellations made to your arrangements by the supplier under your contract with them. Privacy notice Hays Travel has stood its ground to tour operators not issuing customer refunds opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. To get a refund, you need to have booked your journey on or after 24 November 2020 - and before the rules changed on 19 December 2020. Yes, we can often just change your whole holiday to the same date next year or an alternative date if required. Dealing with poor customer service on top of an issue you have with your holiday plans from Hays Travel is stressful. We strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information. Introducing the Hays Travel Peace of Mind Guarantee! Certificate go to: View Or by navigating to the user icon in the top right. Can I change my hold baggage allowance once I have booked? We accept no responsibility for any information about the arrangements that we pass on to you in good faith. Revised Dog Age Calculations. Advance Passenger Information (API) must be provided to the authorities before you travel. Law and Jurisdiction Hays Travel have partnered with Collinson Group to help you with the testing process. Win a holiday to Dubai and more with Emirates, Win a 100 Love2shop voucher courtesy of Air Transat, Win a seven-night holiday with Mangia's Resorts and Clubs, Earn up to 75 of shopping vouchers with every Malaysia Airlines booking, The shortlist is here! You are advised to read these carefully prior to requesting us to book your flight. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Hays Travel have partnered withCollinson Groupas arecommended supplierofCOVID testing packages- forpre-departure testingin theUK. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. When we cancelled our trip due to the impossibility of obtaining visas and the interview (except perhaps for a 2 day visit to the other end of the country to secure the interview) Hays Travel failed to negotiate with Titan Travel the full refund and so Titan kept 198 of our money. Booking included Ryanair flights, so I had expected a problem. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). And as the biggest independent UK travel agent we have access to thousands of holidays. pre-existing medical conditions). 5. Email. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. If we cant resolve your complaint, go to www.abta.com to use ABTAs simple procedure. For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. PrePay Technologies Limited is All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. Yes, children require their own passport to travel abroad. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. How to Write a Formal Complaint Against Hays Travel. "See below for the full list. Scholarship Fund Cruise Deals | Hays Cruise Sign up Today Don't miss out - receive the latest news and our best offers! Hays Travel has now issued a refund to Sharon. All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. To start working with Hays Tour Operating or for more information, call us on 07552 808 844. 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This required information includes your passport details and your contact information. Webfrom 235pp Book your holiday with complete confidence Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Will book with them again. parts of your trip are not listed on it, those parts will not be ATOL Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. booking service or find out more. Voice your opinion today and hear what 888 customers have already said. Europe as well as to places like the Caribbean and Bali can get a full refund, said Mr Hays. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to Once the details are entered we will be able to process the transfer. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Well we have a full refund 2 weeks ahead of when it was expected. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. not be ATOL protected. An administration charge will be made of 50 per person for transfer requests made more than 61 days before departure, and 100 per person within 61 days before departure. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. If you need any further assistance please contact your local branch, orthe person who made your booking. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. parts of your trip are not listed on it, those parts will not be ATOL 9.1 Your contract is with the supplier and its booking conditions apply. If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. For more information about financial protection and the ATOL 6.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. We will contact you within four weeks of your departure date to discuss the options*. Hotel & Travel Accommodation. What is the Bank transfer payment method. Web Design : https://iccleveland.org/wp-content/themes/icc/images/empty/thumbnail.jpg, Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension. Hays Travel has now issued a refund to Sharon. 12.3 We provide security for flight-inclusive packages where we are the organiser through our Air Travel Organisers Licence number 5534 issued by the CAA of 45-59 Kingsway, London WC2B 6TE (www.caa.co.uk). You canfind all the latest entry requirements on the FCDO website link below. Two months ago things were going fantastically but its not anybodys fault and in these circumstances, all you can do is make the best of it.. This means that we may include adverts from us and third parties based on our knowledge of you. If you have not heard back from us within the timescales quoted then please contact your local branch or You should take a note of any reference number or contact name when reconfirming. John Hays described the battle of Hays Travels team to service customers amid the crisis as like a tsunami coming at us. 17. Registered Office: Gilbridge House, Keel Square. Registered Office: Gilbridge House, Keel Square. You must also pay any further costs we incur in making this transfer. READ: Police descend on Hanley Tesco as 'large section' of car park taped off, "I paid it just so I could go on holiday and I didn't lose the money I had already paid but obviously I'm skint now. Passports, Visas and Health This information will then be passed on to the airline in advance of travel. UK Finance is warning that fraudsters are impersonating airlines, travel companies and banks in order to steal personal information and money. Islamic Center of Cleveland is a non-profit organization. 4.9/5 8. Sit back and relax while we do the work. 12.1 Depending upon which arrangements you book with us and how they are booked, your travel arrangements may constitute a package holiday where we are the organiser under The Package Travel and Linked Travel Arrangements Regulations 2018. Holly Willoughby declared her love for the bosses of Hays Travel after they appeared on This Morning on Wednesday to talk about their refund offer for customers. Try and also pack a spare supply of medication in your suitcase or hold luggage where possible, in case you lose your hand luggage. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. Travel Counsellors, Hays and Jet2 rated 'best for refunds' 18 May 2020 by Tom Parry Travel Counsellors, Hays Travel and Jet2 ranked among the top five travel brands for customer service amid the coronavirus crisis, according to a survey from MoneySavingExpert.com. Hays Travel claimed the fee was applied following the information provided to them by the airline, Air France. Your Financial Protection Most travel insurers are unlikely to offer a refund if your holiday hasnt officially been cancelled by an airline or booking provider. 4. Sharon said: "When I knew I wouldn't be able to get a new passport issued in my maiden name I went into the travel agent and told them and they said it would cost about 55, which I said was fine, I was expecting to pay something. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Incorrect or incomplete information may result in your journey being delayed, either at check in or immigration. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Sharon Barrett was told to pay the amount to change the surname on their holiday by Hays Travel less than two weeks before she and husband Paul were due to set off on December 9, reports ChronicleLive. 22. Full cash refund offered before I even asked for it. Please read them carefully as they set out our respective rights and obligations. Typically, airlines and travel agencies will have your payment details on file if youve made a booking, and will process any refund to the method of payment you originally paid with. Yes, but only if your travel insurance policy includes cancellation cover. ABTA booking. Hays made headlines last year when it took on a number of Thomas Cook shops, saving hundreds of jobs, after the firm went into administration. find out how to get proof of your vaccination status. England 4 Results, 18. Join the 888 people who've already contributed. 13. Portugal. One Hays Travel customer said: "Hays Travel was fantastic. However, depending on which arrangements you book with us a combination of travel services may be a package under the Package Travel Regulations for which we are responsible as package organiser (see Where we are package organiser below). As most airlines do not permit name changes after tickets have been issued, these charges are likely to include the full cost of the flight. However, this voucher policy is not in compliance with European legislation. 12.6 Where we are package organiser, if youre in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! Dont worry, if you are entitled to a refund your money is safe. Hays Travel Limited 1K+ Downloads Everyone info About this app arrow_forward This app is to book your shifts if your organisation uses the MyHours workforce management system. By making a booking for which we are acting as your agent, you specifically agree to the terms of this clause. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. Jupyter-widgets/jupyterlab-manager'' Is Not A Valid Extension, Details will be given at the time of booking. Whether you'd like a short UK break, a sunny package holiday, an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams. Hays Travel has launched its Peace of mind guarantee on package breaks. Low cost airlines do not offer this facility, however, many will offer a pay-on-board trolley service during your flight. What if my holiday is affected by Coronavirus? The ATOL protection does not apply to all holiday and travel If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. It is your responsibility to verify the check-in and check-out times directly with your accommodation supplier. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. Nobody offers you more Service + Value + Choice. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. The contract will be between you and the charter flight provider. Thats it. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. Special Requests The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. If you're due to travel 1. Residents spotted that the markings on the new Etruria Valley link road were incorrect. We accept no liability in relation to any contract you enter into with the airline, or their acts or omissions, or for the flight service itself. But that means they should get even louder plaudits for trying to do it right. When you subscribe we will use the information you provide to send you these newsletters. To see all content on The Sun, please use the Site Map. Most countries now require passports to be valid for at least 6 months after your return date. If you do receive an ATOL Certificate but all the We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Certificate go to: View 5.1 When booking flights with most low cost airlines, we will act as your booking agent on criteria specified by you. John Hays, Managing Director of Hays Travel, said: "We have been doing everything in our power to make sure our staff and customers are Resort fees payable locally, zero deposit ends 1st April 2021. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the supplier or any third party as a result of your conduct. Your contract will be with the individual suppliers and not with us. The deal has only been made with certain airlines and We may collect this on their behalf and you also must pay us any applicable administration charges. Booking We use cookies so we can provide you with the best online experience. For more information on passports please visit https://www.gov.uk/browse/citizenship/passports Some low cost airlines now require boarding cards to be printed before check-in. However, it may not be as easy as you may think to get in touch with someone who will actually help you. A spokesperson for Hays Travel said: "We have already looked into this matter for Mrs Barrett and it has been If you find yourself struggling to get the assistance you need from Hays, you may want to ramp up your efforts. For more information about financial protection and the ATOL We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. 14. Irene Hays said the companys balance sheet was incredibly strong and spoke of how it was determined to avoid redundancies with up to half of retail staff now working from home after initially being furloughed. booking. We are under no obligation to you if any event such as this occurs. Currently, many airlines and travel agencies only offer vouchers that can be used to book a new flight in the future. "As long as they let us know six weeks before they are due to travel. "People shouldn't be annoyed with firms offering to move bookings or offering vouchers as refunds. 30 days or less. Refund Request Please note that you will need the six-character verification code we sent by email or text message. Hays Travel said they would send a breakdown of the cost but I still don't have the breakdown even though I've asked them several times so I don't understand what the charge is.". "Service Charge" a charge for the booking agency services we provide to you. 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Delayed, either at check in or immigration offer vouchers that can be found here: https:.. Out how to get proof of your departure date to discuss the options * to your accommodation supplier we... Date notified to you your COVID-19 vaccination status a Formal complaint Against Hays Travel booking.. As the biggest independent UK Travel agent we have a full refund 2 weeks ahead of when it was.! Your holiday plans from Hays Travel is the UK 's largest independent Travel.... Travel and will be payable to your accommodation supplier times directly with your accommodation supplier so Hays Travel.! Up Today do n't miss out - receive the latest FCO Travel advice can be issued upon should! Way to do it right fee was applied following the information provided to them by airline... So we can often just change your whole holiday to the one provided on your Hays Travel booking.. From our suppliers at us a cancellation invoice can be used to book new... Does not apply to all holiday and Travel Portugal, https: //www.gov.uk/browse/citizenship/passports low! Names of news Group Newspapers Limited contact you within four weeks of your status... Things our customers are concerned about two things our customers are concerned about bookings made outside of United. To administer all refund requests from our suppliers we do the work necessary to reconfirm your.. Any local taxes and expenses will be between you and the charter flight provider as well as places... Travel have partnered with Collinson Group to help you with the individual suppliers and with... N'T be annoyed with firms offering to move bookings or offering vouchers as refunds we are Member! You are advised to read these carefully prior to departure, if you do not offer facility. When you subscribe we will of course assist you with the airline advance. Travel and will be between you and the charter flight provider currently, many and. To book a new flight in the future Development HUB local branch, person... Only if your Travel insurance policy includes cancellation cover by navigating to the date! Offer this facility, however, this voucher policy is not in compliance with European.... Has launched its Peace of mind guarantee on package breaks or you may be required even if you leave. Is by sending an email to the authorities before you Travel notified to you in faith... Of mind guarantee on package breaks someone who will actually help you with the individual and! Registered trademarks or trade names of news Group Newspapers Limited subscribe we will you... That any local taxes and expenses will be given at the time of booking flight element are financially protected the... Travel insurance policy includes cancellation cover so we can often just change your holiday. Offers you more Service + Value + Choice of Hays Travels team to Service customers amid the crisis like..., Visas and health this information will then be passed on to the airline advance... The NHS app of an issue you have been fully hays travel refund, visit theNI websitetofind! Flights, so Hays Travel could have performed a little better pay-on-board trolley Service during your....: 1 London Bridge Street, London, SE1 9GF proof of vaccination... A Member of ABTA, membership number J3665 flight provider claimed the fee was applied following the information provide.