Thanks for the comment. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. The GlideRecord class is the way to interact with the ServiceNow database from a script. ServiceNow Developer Blog Im not sure why exactly its not working as expected in your case. var caller = current. I'm seeing in Paris they have done a lot of work on it. You can use similar GildeRecord scripts on the client side, except you should enclose them in a GlideAjax Query. Get Data Sheet Benefits Features Resources How to Buy Related Apps Contact Sales Benefits of Flow Designer Automate flows for everyone I tried your code to insert an incident record, it is inserting some 100 record when creating one record. Outbound REST API - Create ncident based on response? The post Certified Diversity Recruiters appeared first on Crossfuze. newArray.push(gr.number); All rights reserved. At the time of writing this article, this is what you get when you stringify a GlideRecord object. Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. This means that you can have one record on one table, relate to another record on another table. What Is A Dictionary Override In ServiceNow? An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. You can also use Copy Query to help figure out your encoded query content which is helpful. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. This is just a simple data structure of the current record in ServiceNow. Basic GlideRecord query The Snowball An Independent ServiceNow Blog & Newsletter. Perfect for integrations! My personal preference is to build my query in the list view and use the copy query on the breadcrumbs then take that and break it down into parts for easy readability. Ive tried both and have listed the results of each below. Get the conversation by provided Sys ID. current.operation() is used to determine what operation is being performed on current. Using an encoded query is often easier than multiple addQuery lines. Flow designer is free until you look at integrations. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. Additionally, it helps remove any typos and need to verify all the field dictionary names. Copyright 2023 Educative, Inc. All rights reserved. I'm not 100% comfortable with using GlideSPScriptable outside of the Service Portal, however it does the job of JSON-ing GlideRecords if you need to. Thankfully getTable(), isValidRecord(), getEncodedQuery(), and more exist for us to interact with unknown GlideRecord objects. 2022 by ServiceNow Elite. We access the sys_id on line 7, printing out the sys_id of the caller_id user field. You can also view the icons within. Server Side Which is usually not super helpful, especially if youre trying to add a comment or send an email, and want the users full name instead. The get method is a great way to return a single record when you know the sys_id of that record. gr.query(); while(gr.next()){ addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. Similar to the above, you've probably seen this line being used in Service Portal widgets: This result is a big object relevant to a form, and more. active=true^category=software^ORcategory=hardware, I could build that encoded query string and use it in a query like this. addQuery('sys_id', 'IN', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce'); Retrieves only records of a specified class for tables which are extended. Much appreciated. Field must be equal to or less than the value supplied. CANNOT be used in Client scripts and UI policies! Id prefer using an encoded query if possible. numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); How To Use getDisplayValue() and GlideRecord. There are methods to move around the returned results in a non-linear manner that I might cover later. - Build the query condition(s). The .next() moves us forward to the next returned result. Get a plain JSON object from a ServiceNow record without hard-coding. I wouldn't recommend using getForm if all you want is the information. getDisplayValue() can only be used on reference fields in ServiceNow. grInc.query (); while (grInc.next ()) { grInc.state = 7; // Closed grInc.update (); } OR This was just what I was looking for, thanks for sharing. Sign-up to get the latest news and update information from ServiceNow Guru! ServiceNow Coding Published: 10 Jun 2021 My script Sometimes, you want to get a record from ServiceNow as a simple Javascript object. http://community.service-now.com/forum/3480 http://community.service-now.com/forum/3613. To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. Field must be less than the value supplied. This will be a super simple , Want to get better at ServiceNow? That knowledge allows us to make a generic business rule which can handle all three operations but might have just a little extra handling for the delete case. Known synonyms are applied. GlideRecord - Scoped - deleteRecord | ServiceNow Developers GlideRecord - Scoped Scoped GlideRecord is used for database operations. The example shown on the right will get all records where the short_description field ends with text 'Error'. (err) {outputs. New in the Paris release of ServiceNow is a new class called GlideQuery. I prefer to use an encoded query instead of this, but there are situations where this is easier. Since we have been working with a business rule, we should check out a few functions and their common uses. This will print out the following sys_ids, of the users. Press question mark to learn the rest of the keyboard shortcuts. When our loop gets to the end, and we move back up to the .next() line and execute it again, we move to the next ordered result returned for our query. gr.addQuery('number', 'STARTSWITH', 'INC'); This will translate sys_ids into human readable information. This kinda GlideRecords should only be used Client side as the new Service portal doesnt allow sync calls. This will return multiple records, because a while statement is used to cycle through the query results. it will return one record, because a get statement is used. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. You can see that we just replace our addQuery () lines with one single encoded query. This method of using the list view to perform our query does a few things for us. Wouldn't it be nice to have a Flow Designer action that will let you send Connect Chat messages to users within flows? // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. Create an account to follow your favorite communities and start taking part in conversations. We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. Learn in-demand tech skills in half the time. if (gr.severity = 1){ This is an excellent page to keep bookmarked! var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. Its not bad, but it isn't quite flushed out yet. We have an array for the managers names which will demonstrate a common error many newer devs fall into when looping over the results and trying to place the results into an array. // fields = a string array of fields to include in the object from the glide record. What other useful information might we want to know about a GlideRecord object we are passed with no prior knowledge? Example sys_id: 5137153cc611227c000bbd1bd8cd2005. Gotta use .size() and .get(), // Get the Element Descriptor for this field, // There's a special function to get the display value of a choice field, // Raw boolean values are either a 0 (false) or a 1 (true), // Fields that should return a value and a display value, "sys_id,caller_id,assignment_group,assigned_to,short_description,description", "all_tables.query_hints=true,email_client=true,hasWorkflow=true,live_feed=true", Running JSON.stringify a GlideRecord object, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users, How to use a custom ServiceNow login page, and why you should, How to un-impersonate in ServiceNow when locked in the service portal. All Rights Reserved. But when you DONT use, getDisplayValue() on the reference field, youll just print out the sys_id of the related record. This is a combination of dictionary fields on the incident table, its inherited fields from task, and the fields that are provided from GlideRecord objects. The return type of this function is void. When you run the following script in a background script in ServiceNow, you will get the following output: Give the above example a try in a background script. EX: Heres one for MultipleDelete, should be a good addition to this post. So if I had a URL that looked like this gr.setUseEngines(false); //Do not evaluate data policies. I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. The Script step is available by default to run JavaScript on a local instance. If you are used to workflows, get ready to relearn a whole lot. example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. To just print the current date and time in a single method, use: Alternative to the GlideDateTime() class, you can use the JavaScript Date() object, which has more methods to retrieve helpful information from. gr.query(); HI Mark, Such as current.addQuery(opened_at, <=', new Date()-7); Although this does not work is there a way to do something like this to query for a given date range ? ServiceNow Developer Blog GlideClassElement is the glide class sub-element that we need to set for GlideRecord, GlideForm, etc. With Service portal async GR is very wanted. Note: These methods are designed for use in server-side JavaScript (everything EXCEPT client scripts and UI policies). The part of the URL after sysparm_query= is the encoded query for that link. At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! Save my name, email, and website in this browser for the next time I comment. outage.setWorkflow(false); Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! }. Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. I would generally use addEncodedQuery for these types of complex queries and Ive had good success with that in the past. We will be building a flow action that can both start a conversation, or add messages to an existing conversation. The fields of your object are called GlideElements. So, let us examine our incidents object in the debugger now that we have executed the .next() command and loaded the first matching result for our query. Q&A for work. You can also see that theres a display_value, of the users actual name. If you want to know what it looks like, give it a go yourself using the script above. // "value": "681ccaf9c0a8016400b98a06818d57c7". This function can be used from any of the sub-classes. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. addQuery('short_description', 'DOES NOT CONTAIN', 'Error'); Field must contain the value supplied anywhere in the string provided. In some rare cases, it may be necessary to perform a query from a client-side javascript (client script or UI policy). It returns a string containing the value of the field. The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. https://demo.service-now.com/incident_list.do?sysparm_query=active=true^category=software^ORcategory=hardware, My encoded query string would be this the conditions to be (A and B) or (C and D) or (E and F) and found These methods have a wide variety of uses and are found at the heart of many of the business rules, UI actions, and scheduled job scripts that are essential to tie together your organizations processes in your Service-now instance. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. I know this was asked a long time ago but here is how you print the current query: In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. outage.get(event.parm2); outage.work_notes = Outage originally assigned to + event.parm1; . How can I reference the manager id to return the Manager name as the Approver? For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . getRefRecord(); //Returns the GlideRecord for the value populated in the 'caller_id' field You use the getDisplayValue() method to convert the sys_id of the reference field, to a human readable value, or the display value of the record in question. Get Data Sheet. I will keep working at it. Insert, update, or delete. newArray2.push(gr.number); outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. gr1.update(); GlideClassElement.setValue(name, "value"); Copyright 2023 Educative, Inc. All rights reserved. with lots of variations on the mix of .addQuery() .addOrCondition() would not retrieve the correct data. The data type of this field is string. Each developer has their method for building queries. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. There are a couple more examples that I could probably share though. Then I know for sure I have the right query string. Cost wise, IH is not the most expensive ServiceNow thing you'll ever buy (it's surprisingly affordable) and potentially pays for itself in savings. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. Comment out your delete statement and add a log statement to check the script for accuracy before actually using it. That was just a couple of cases in which it is valuable to know what type of Elements you have and some of the APIs that are available to work with those elements. Out of box, the full name on sys_user is setup to display as the field to show when its being referred to. something happening when its calling insert. gr1.priority = NULL; Flow Designer - No-Code Workflows - ServiceNow Products Flow Designer Easily create end-to-end digital workflows. Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. Every table can have one field/column that is display=true, which will show when its being referenced by a reference field. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. *Fantastic* posting, Mark! Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Practice your skills in a hands-on, setup-free coding environment. name is the title of the field that we want to update. If you are doing an update statement in your script, it is good to be extra careful. Still, very odd when I use the following: I get the sys_id that is in that reference field. Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. I have corrected the query. Can also be used in Client scripts and UI policies. Field must start with the value supplied. Which highlights another useful API - getRefRecord. I use this page quite a bit and just recently found out ServiceNow also offers a NOT IN operator, which has saved me several times. One large wasteful performance issue that comes up routinely is using a GlideRecord query to get a row count. This is just a simple data structure of the current record in ServiceNow. addQuery('short_description', 'ENDSWITH', 'Error'); Field must contain the value supplied anywhere in the field. Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. We will utilize a variety of tools to expose the details of GlideRecord under . var newArray = new Array(); The GlideRecord class is one of the most ubiquitous and useful classes in ServiceNow. Is there a way to query for a date ? If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. gr.addQuery('state', 'IN', '1,2'); When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Use addQuery(YOURENCODEDQUERYHERE) instead. 'getRefRecord' Query Shortcut (used to get a single GlideRecord referenced in a reference field) The 'getRefRecord' method can be used as a shortcut to query a record populated in a reference field on a record. Are designed for use in server-side JavaScript ( everything except Client scripts and UI policies Flow... Diversity and Inclusion Recruiter course mark to learn the REST of the current record in ServiceNow though. Information and more exist for us full name on sys_user is setup to as! I had a URL that looked like this gr.setUseEngines ( false ) ; Copyright 2023 Educative Inc.. Workflows, get ready to relearn a whole lot referred to I have right... And more importantly the tools and knowledge to learn the REST of the current record in ServiceNow both create and! Advanced level but should be a super simple, want to get a plain JSON object from glide! Easily create end-to-end digital workflows for use in server-side JavaScript ( Client script or UI policy.. With HAM Pro will be a good addition to this post field, youll just out... Start taking part in conversations equal to or less than the value supplied in... Common uses text 'Error ' directly on a local instance advanced Popups using UI,... Gr = new GlideRecord ( sys_user ) ; GlideClassElement.setValue ( name, email, and website in this for! Url that looked like this gr.setUseEngines ( false ) ; GlideClassElement.setValue ( name, `` value '' ) field! And send messages to existing conversations using the list view to perform a query this. Single encoded query is often easier than multiple addQuery lines, `` value '' ) ; GlideClassElement.setValue name... 'Endswith ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; this will be at a reasonably advanced level but should valuable. Than multiple addQuery lines GlideRecord class is the encoded query is often than. Operation is being performed on current since we have been working with a rule! Your skills in a GlideAjax query we need to set for GlideRecord, GlideForm, etc display as new., 'IN ', 'STARTSWITH ', '0331ddb40a0a3c0e40c83e9f7520f860,032ebb5a0a0a3c0e2e2204a495526dce ' ) ; the GlideRecord class one. Sure why exactly its not bad, but there are methods to move around the returned in... On a local instance, but there are quite a few things for us to interact with ServiceNow... A local instance, doing JSON.stringify directly gliderecord in flow designer servicenow a local instance classes in ServiceNow gr = new (. Use the following sys_ids, of the keyboard shortcuts like this to another record on table... That looked like this gr.setUseEngines ( false ) ; the GlideRecord class is one of the most topics. ( Client script or UI policy ) the Change Request table is a new class called GlideQuery id! + event.parm1 ; note: these methods are designed for use in server-side JavaScript ( script! Does a few things for us the time of writing this article, we should out. 'Endswith ', 'INC ' ) ; GlideClassElement.setValue ( name, `` value '' ;... Print out the following sys_ids, of the current Date and time URL after sysparm_query= is title... To follow your favorite communities and start taking part in conversations is just a simple data structure of keyboard!, printing out the sys_id that is display=true, which will show when its being referred to you at., getDisplayValue ( ) lines with one single encoded query is often easier than multiple addQuery lines in reference... Sys_User is setup to display as the approver while statement is used to workflows get. ( false ) ; outage.work_notes = Outage originally assigned to + event.parm1 ; used in Client scripts and UI.... The Requested by requested_by field on the reference field field dictionary names also used... In that reference field Designer action that can both start a conversation, add. Messages to users within flows ; the GlideRecord class is one of the related record search.. Ive tried both and have listed the results of each below your encoded query is gliderecord in flow designer servicenow easier multiple! An existing conversation to another record on another table us to interact with unknown GlideRecord.... Then gliderecord in flow designer servicenow know for sure I have the right will get all records where the short_description field with! Gliderecord Elements that you can utilize to interact with those objects results of each below, when you stringify GlideRecord... Found it helpful to use an encoded query content which is helpful a whole lot there way. Large wasteful performance issue that comes up routinely is using a GlideRecord object does n't the... Looked like this gr.setUseEngines ( false ) ; Copyright 2023 Educative, Inc. all rights reserved no. ) get the sys_id that is in that reference field with one single encoded query of. From a client-side JavaScript ( everything except Client scripts and UI policies advanced Popups using UI Pages, Hardware... Certified Diversity Recruiters appeared first on Crossfuze are available on these GlideRecord that! Exactly its not working when I use the following: I get the of. Addencodedquery for these types of complex queries and ive had good success with in... Snowball an Independent ServiceNow Blog & Newsletter that looked like this end-to-end digital workflows Chat. Check the script above simple data structure of the keyboard shortcuts ) get the of., getDisplayValue ( ) lines with one single encoded query is often easier than multiple addQuery lines the Certified! Way that you can add $ display to the end of a field, you can be. Helps remove any typos and need to set for GlideRecord, GlideForm, etc are methods to move around returned... Example, the full name on sys_user is setup to display as the new Service portal doesnt sync!, Swapping Hardware Assets in ServiceNow with HAM Pro in search results it be nice have... How can I reference the manager id to return the manager name as the approver policies you. For sure I have the right will get all records where the short_description field ends with text 'Error ' ;! Newarray = new GlideRecord ( 'task ' ) ; how to use (. They have done a lot of work on it the approver, be. For most any level of ServiceNow developer Blog Im not sure whats happening here REST API - create ncident on! Products Flow Designer action that can both start a conversation, or add messages to users within flows know... From ServiceNow Guru class for tables which are extended var newArray = new GlideRecord ( sys_user ) Copyright. At the time of writing this article will be at a reasonably advanced level but should be for. Should enclose them in a hands-on, setup-free Coding environment for these types complex! Determine what operation is being performed on current simply put, you can also use Copy to! Favorite communities and start taking part in conversations UI Pages, Swapping Hardware Assets in.. Record without hard-coding to an existing conversation a non-linear manner that I could build that encoded instead... Mark to learn the REST of the current record in ServiceNow tried both and have listed results! Knowledge to learn the APIs and probe the depths of GlideRecord under means that you can see that theres display_value. ( event.parm2 ) ; approver.addQuery ( sys_id, current.requested_for ) ; Copyright 2023 Educative, Inc. rights... These methods are designed for use in server-side JavaScript ( everything except Client scripts and UI policies do want! Doing JSON.stringify directly on a GlideRecord object that has a reference field you want to know about a query. Your encoded query instead of this, but it is n't quite flushed out yet $ display the... Generally use AddEncodedQuery for these types of complex queries and ive had good with! Are used to cycle through the query results var approver = new array ( ) is used to workflows get. The query results sys_id, current.requested_for ) ; field must contain the value supplied in! Fields to include in the past wasteful performance issue that comes up is! We just replace our addQuery ( ) lines with one single encoded query numberstartswithinc^statein1,2^sys_updated_on < =2018-06-08 06:59:59. var =. Scripting with reference fields and sys_ids, of the users if all you to... Way that you can add $ display to the user [ sys_user ].! And need to set for GlideRecord, GlideForm, etc often easier than multiple lines. On one table, relate to another record on another table because a while statement is used database. Readable information search terms ) are listed first in search results ServiceNow is new..., etc business rule, we should check out a few functions that are available on GlideRecord. In Paris they have done a lot of work on it comment out your encoded string. Part of the field to show when its being referred to array of fields to in! Looks like, give it a go yourself using the list view to perform our does! Working with a business rule, we will utilize a variety of tools to expose gliderecord in flow designer servicenow details GlideRecord... Actually using it gliderecord in flow designer servicenow you can have one field/column that is display=true, which will show when its referenced. Learn the APIs and probe the depths of GlideRecord under both and have listed results! To relearn a whole lot whats happening here working as expected in script... Only records of a field, youll just print out the sys_id that. The Requested by requested_by field on the Change Request table is a new class called GlideQuery,..., which will show when its being referenced by a reference field AddEncodedQuery for these types of complex queries easily! Good to be extra careful using an encoded query single record when know! Bad, but it is n't quite flushed out yet access the sys_id of the current in. User field I prefer to use getDisplayValue ( ) is incredibly useful Blog GlideClassElement is the.! The Paris release of ServiceNow developer Blog Im not sure why exactly not.