the message waiting indicator for everyone in the distribution list remains on, even when users have no other unread messages. Has anyone encountered a similar problem? b. Users, or expand However, the messages can still be played using ViewMail for Outlook because a copy of the You can use traces to troubleshoot access to emails in an external message store. > Advanced, select Messaging. Navigate to Cisco Personal Communications Assistant and select Messaging Assistant. Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Overview of Cisco Unity Connection 10.x Troubleshooting, Diagnostic Traces in Cisco Unity Connection 10.x, Troubleshooting Utilities Used in Cisco Unity Connection 10.x, Troubleshooting Reports in Cisco Unity Connection 10.x, Troubleshooting Fax in Cisco Unity Connection 10.x, Troubleshooting Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting Microsoft Office 365 for Unified Messaging in Cisco Unity Connection 10.x, Troubleshooting the Phone System Integration in Cisco Unity Connection 10.x, Troubleshooting Message Waiting Indicators (MWIs) in Cisco Unity Connection 10.x, Troubleshooting Audio Quality in Cisco Unity Connection 10.x, Troubleshooting Licensing in Cisco Unity Connection 10.x, Troubleshooting a Cisco Unity Connection 10.x Cluster Configuration, Troubleshooting Tenant Partitioning in Cisco Unity Connection 10.x, Troubleshooting User and Administrator Access in Cisco Unity Connection 10.x, Troubleshooting Call Transfers and Call Forwarding in Cisco Unity Connection 10.x, Troubleshooting Messages in Cisco Unity Connection 10.x, Troubleshooting IMAP Clients and ViewMail for Outlook in Cisco Unity Connection 10.x, Troubleshooting Transcription (SpeechView) in Cisco Unity Connection 10.x, Troubleshooting Searching and Addressing in Cisco Unity Connection 10.x, Troubleshooting Networking in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection SRSV in Unity Connection 10.x, Troubleshooting Video Greetings in Cisco Unity Connection 10.x, Troubleshooting Notification Devices in Cisco Unity Connection 10.x, Troubleshooting Non-Delivery Receipts in Cisco Unity Connection 10.x, Troubleshooting Cisco Unity Connection 10.x Conversation, Troubleshooting Voice Recognition in Cisco Unity Connection 10.x, Troubleshooting Personal Call Transfer Rules in Cisco Unity Connection 10.x, Troubleshooting SAML SSO in Cisco Unity Connection Release 10.x, Troubleshooting Personal Communication Assistant in Cisco Unity Connection 10.x, Troubleshooting the Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Connection Mini Web Inbox in Cisco Unity Connection 10.x, Troubleshooting the Media Master in Cisco Unity Connection 10.x, Troubleshooting Phone View in Cisco Unity Connection 10.x, Troubleshooting SNMP in Cisco Unity Connection 10.x, Troubleshooting Comet Notifications over SSL in Cisco Unity Connection 10.x, Troubleshooting Multi-Server Certificate in Cisco Unity Connection 10.x, Mismatch of Date and Time for Messages in Unity Connection and Exchange 2003, Message Relay Not Working or is Not Working as Expected, Single Inbox Not Working for Anyone on a Unity Connection Server, Single Inbox Not Working for Unified Messaging Users, Single Inbox is Not Working for a User or a Subset of Users, Single Inbox Synchronization from Exchange is Delayed, Single Inbox Synchronization from Exchange Failed, Single Inbox Synchronization from Office 365 is Delayed, Troubleshooting Problems with Cisco ViewMail for Microsoft Outlook, Voice Messages or Receipts are Not Received in the Outlook Inbox in Unity Connection, Messages Sent from a Single Inbox Outlook Client are Not Received in Unity Connection, Messages Received in an Email Account Other than the Single Inbox Account in Unity Connection, Messages cannot be Played in Outlook for Unity Connection, Messages Moved into a.PST Folder in Outlook cannot be Played in Unity Connection, Playing a Message Does Not Turn Off the Message Waiting Indicator in Unity Connection, Message Waiting Indicator Turns Off Before the Message is Played in Unity Connection, Deleting a Message in Outlook Does Not Delete the Corresponding Message in Unity Connection, Messages Moved into a.PST Folder in Outlook Are Deleted in Cisco Unity Connection, Troubleshooting Problems with Invalid Passwords in Unity Connection, Collecting Diagnostics from ViewMail for Outlook on the User Workstation, Collecting Diagnostics on the Unity Connection Server for Problems with Single Inbox and ViewMail for Outlook, Single Inbox is Not Working for Anyone on a Unity Connection Server, Troubleshooting Access to Emails in an External Message Store, User on the Phone Hears Invalid Selection after Pressing Seven, User on the Phone Hears Your Messages are Not Available after Pressing Seven, Testing the Unified Messaging Service to Access Emails in an External Message Store, Testing Unified Messaging Account for User to Access Email in an External Message Store, Enabling User Access to Email in an External Message Store, Users Hear Gibberish at the End or Beginning of an Email, Email Deleted by Phone is Still in the Inbox Folder (Exchange 2003 Only), Using Traces to Troubleshoot Access to Emails in an External Message Store (All Versions of Exchange), How Unified Messaging Accounts are Used for Calendar Integrations, Obtaining Unified Messaging Account Status, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange2003 Only), Non-Published Meetings Do Not Appear in List of Meetings (Cisco Unified MeetingPlace Only), Meetings Do Not Appear in List of Meetings, Access Exchange Calendar and Contacts Option Not Available for Unified Messaging Accounts, Using Traces to Troubleshoot a Calendar Integration, Troubleshooting Access to Calendar Information Using Personal Call Transfer Rules, Troubleshooting the Test Button for Unified Messaging Services and Unified Messaging Accounts, Unity Connection Unable to Relay Messages section, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1169917, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1353965, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1198072, http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html, http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html#pgfId-1327705, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsagappb.html, http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html, Testing the Unified Messaging Service to Access Emails in an External Message Store section, Testing Unified Messaging Account for User to Access Email in an External Message Store section, Enabling User Access to Email in an External Message Store section, Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section, Test Succeeds but the Calendar Integration Still Does Not Work (Exchange 2003 Only), http://www-author.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/unified_messaging/guide/10xcucumgx/10xcucumg020.html. See the following sections for information on troubleshooting problems with calendar integrations: The following configuration principles apply to unified messaging accounts that are used for calendar integrations: Each user can access calendar information from only one unified messaging account. you set up message notification. On the Licenses page, in the License Usage section, check Total number of Voicemail Users. Test the unified messaging service that enables access to email in the external message store, and correct any errors that are reported. can no longer be played in Outlook. Templates and select 5. same domain name configuration on Microsoft Exchange and Unity Connection, the users who are configured for Unified Messaging If a user moves a secure message to an Outlook folder that is To permanently delete messages from the Unity Connection Deleted Items folder, do either or both of the following steps: Configure message aging to permanently delete messages in the Unity Connection Deleted Items folder. Did you purchase new equipment or find scraps? The only copy of the.wav file remains on the Unity Connection server. Connection and mailboxes on server, resynchronization for existing messages may affect synchronization performance for new Login to Unity Connection Administration and navigate to System Settings > SMTP Configuration > Smart Host 2. message still exists in the Outlook folder. Confirm that the Synchronize Unity Connection and Exchange Mailboxes (Single Inbox) check box is checked. Step 2 On the Edit Unified Messaging Service page, select Test. 5. If the users Exchange mailbox was moved, and if the user is associated with a unified messaging service that specifies an Exchange server instead of allowing Unity Connection to search for Exchange servers, determine whether Unity Connection is able to automatically detect mailbox moves. In Unity Connection Administration, on the Users > Edit User Basics > Unified Messaging Accounts page, select Test. do not want notification before the transcription arrives, do not select the Go to User Template > Edit > Unified Messaging Accounts Click on Office 365 Ensure, Use Corporate Email Address box is checked Once the users are imported, click on any user account and navigate as shown Testing: Click on Test You should be able to successfully connect to mailbox on Office 365 7. 3. Unity Connection synchronizes voice messages in the following Outlook folders with the Unity Connection Inbox folder for the user, so the messages are still visible in the Unity Connection Inbox folder: Beginning with Cisco Unity Connection 9.0 and later, Unity Connection synchronizes voice messages in the Sent Items Outlook folder with the Unity Connection Sent Items folder for the user, so the messages are still visible in the Unity Connection Sent Items folder.
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