We use dedicated people and clever technology to safeguard our platform. I purchased a swim top in the store in September 2022 to be shipped directly to my house. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Verification can help ensure real people write reviews about real companies. I bought 2 pairs of this leggings in 2018 and fell in love with them. Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Then they changed the material and the leggings became horrible. They keep solving my requests while I'm sleeping and then just don't ever reply to my follow up emails, leading me to have to open another case (4 total now), at which I get a reply at 3 AM in the morning, which usually just says we need more information. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. The maximum delivery time has long since passed. your order but we will always strive to respect the time frames given. The first time I thought maybe I wrote my postcode wrong and it was my fault, so I was very careful in the next order to correctly write down my address - the same issue happened again! Im sick of seeing influencers promoting them, false advertising! Email Calzedonia Using Resolver you can: 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Not recommend to buy with Calzedonia. I sent pics to the customer service and they simply play dumb. Got confirmation of return received and then refund had been processed on 28th November. We have just sent you an email regarding this issue. Calzedonia is an Italian fashion brand that was founded in 1986. I got reply to wait, no resolution, no timeline, additionaly case closed. Placed an order a while ago - said it's shipped. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. A misserable 10% off, what a joke. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. It is effortless to become a Calzedonia member. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. visit the Returns and Join our loyalty program for free and get exclusive benefits. In this section, I will try to explain how to buy things from Calzedonia. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. To excuse me, they are offering me a 10% discount on the next order. Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). Hi, Wendy,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details/order details/return details/refund details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Order 601510706 (mainly socks and tights) received at shop but when I got it home it contained 3 pairs of leggings (which should have been order number 601517828. Then I read Trustpilot reviews. Is this for real? The only reason my orders made it to me is because I am very lucky to live in an area where my delivery drivers are quite vigilant and know me by name no thanks to my frequent online shopping. Reply from Calzedonia 17 Nov 2022 Hello Sharon! Between 2015 and 2019, total sales of the company had increased steadily. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. You replied once and all rest have been ignored. All orders placed after 12:00PM EST will I dont understand how this company is in business still! Would not buy anything from them. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Anyone can write a Trustpilot review. When I asked customer Sevices, they answered after a week. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Hi, Lourdes,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Month and I still didnt receive my order( I cant even track it. after logging in to your account. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. On the online chat, I keep getting told they have asked the finance team to refund and are waiting on them. We are sorry to hear that the product you received was different than expected. 15/11/22 placed an order. Cookies Use. Worst online buying experience I've ever had. I sent an email which I never had a response from until I already sorted out the issue myself (more on that later). Verification can help ensure real people write reviews about real companies. Customer service phone number never available to answer and email function on website not working. State Name. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. 3 months!! Today I went to another Calzedonia store location to get the matter resolved and get a refund. I will never buy online anymore, order never received no refund.I will never buy online anymore. My order from the 28th November has not arrived. Instead blaming the customer for not picking the right size, making up hypothetical scenarios, while bad quality reviews are all over the place. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. How miserable! Log in with your social media profile or enter your email address here. Our commitment to a more sustainable future. I used to buy swimsuits, tights, socks, everything. Will never order from this company!! On behalf of the entire Calzedonia team we apologize for your experience. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. NEW YEARS DAY 01 JAN How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. Total of almost 500 euros extra!!!!!!! Companies can ask for reviews via automatic invitations. This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. Although we know accidents happen we always aim to deliver our product in excelent condition and will work to improve our service as soon as possible. I am still waiting for my refund with 3 emails requesting the refund with no solution . and DO NOT BUY ONLINE FROM THEM!I bought 2 days ago online from Calzedonia Belgium expending a total of 53 euros and they charged on my card 3 more charges by a total of 410 euros extra. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. N/A. Yes, it is unquestionably safe. Customer service imposters send out email and text message alerts that are made to look like they're from a familiar company, such as Amazon, Apple, Best Buy, FedEx, MasterCard, PayPal, UPS, and . We'll message you privately to get additional feedback, and I can assure you we'll do everything we can to resolve the matter. This should be considered fraud and false advertisement. Employee Benefits; base . Tried to speak to customer services - the phone number cuts off, no one responds to emails, I've been waiting in their chat queue and finally got to 'someone' but its been 40 minutes and i'm still waiting for them to reply. However at no point anyone informed me that giftcards were not cumulative. Hello Sharon! This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. Privacy Policy For both standard and express shipping, all orders must be placed before 12:00PM EST Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! I believe that this company is a scam. I'm very disappointed and will not order from them again. So, I am thinking to do so.Updating: After a week they solved the problem and cancelled the extra charges, disappearing from my card. Thank you for making us aware of this issue. Hello Sharon! I havent received my order nor have they bothered to get back to my emails. After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. We are sorry to hear you had such a bad experience with our company. I love this company's products and shipping went well too, but their return policy is absolutely irritating and NOT free! And I even have to arrange that myself without any explanation on hoe to do that! After calling them they told me they have to open an investigation and will refund me. you do not want to keep the goods, you can send the order back for free upon receipt. Suggested companies are based on peoples browsing tendencies. ** update - over two weeks since writing this review and still no refund. for orders to be processed within the same day. You may change your settings at any time or accept the default settings. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. You can find your favorite polka-dotted socks or your best to wear swimsuits in Calzedonia.com sectors. ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. Me a 10 % off, what a joke quite some time now and i even to! Media profile or enter your email address here our platform bought 2 pairs of this issue function on website working! Got confirmation of return received and then refund had been processed on 28th November quite time! 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